SAP Entitlement management
Driving business
agility with intelligent
Entitlement Management
Built for complex, fast-growing businesses, SAP Entitlement Management automates the entire entitlement process, from modelling and lifecycle management to reporting. Your business gets the flexibility to launch new offerings and deliver a better customer experience.
What SAP Entitlement Management makes possible
From purchase to renewal, every entitlement tracked and enforced automatically
As businesses grow, managing customer entitlements manually becomes increasingly complex, resulting in entitlement gaps, revenue leakage, service disputes, and inconsistent customer experiences. Acuiti Labs implements SAP Entitlement Management to bring every entitlement onto one centralised, automated platform-accurate, governed, and scalable across the entire lifecycle.
Model entitlements exactly the way your business sells
Define entitlement models around your unique business requirements: categories, customer rights, distribution channels, business units, geographies, and any other key dimensions. The system bends to your products, services, and commercial offerings without being constrained by rigid templates.
Every lifecycle event is handled automatically
Upgrades, renewals, returns, expiry, every event is processed automatically, with entitlement status updated in real time. Eliminating manual intervention, end-of-month corrections, and missed renewals.
Launch new offerings from day one
Configure entitlements for new products, services, subscription plans, and bundled offerings without re-engineering the system each time. Flexible models and automated provisioning mean a new offering reaches the market sooner with a faster revenue realization.
Customers see what they own. Support calls drop
Self-service visibility into current entitlements, with automated alerts and renewal reminders. Customers get transparency. Your support team gets fewer disputes to resolve.
A single repository with a full audit trail
Keep every entitlement in one secure repository that works as your single source of truth. Every event-creation, changes, renewals, transfers, and expiry-is recorded automatically. You get complete traceability, stronger governance, and audit and compliance reporting without the month-end scramble.
Reporting built around your business criteria
Current entitlements, historical usage, upcoming expirations, all reportable against the metrics that matter to your business. Finance, sales, and operations all working from the same accurate picture.
Why Acuiti Labs
Your EMS implementation partner, with the expertise and industry depth to deliver
A 100% project delivery record
Every EMS implementation we have committed to, we have delivered with 100% success. For a project that touches sales, billing, and customer operations simultaneously, that record matters.
450+ dedicated professionals
Our team includes some of the most experienced SAP BRIM and entitlement management specialists in the world with deep, focused expertise of implementations across complex, high-volume environments.
Industry-specific EMS experience
We have implemented EMS across industries. We understand and have solved different entitlement models, with various lifecycle complexity, and integration requirements.
Why Acuiti Labs
End-to-end EMS implementation
Every accelerator is a pre-configured starting point, built for your industry and implemented in your development environment from day one.
We design entitlement models covering business categories, rights, distribution channels, units, and geolocations, built to match your commercial model exactly.
We configure the full entitlement lifecycle, from creation and fulfilment through upgrades, renewals, and returns to expiry, all tested before go-live.
We integrate SAP EMS with your SAP and non-SAP ordering systems via API services.
We set up generation rules so entitlements are created and updated automatically at the point of purchase, with no manual handoff.
We enable customer self-service visibility into entitlements, with alerts and renewal reminders configured to your requirements.
We build custom reporting on current, past, and expiring entitlements against your specific business criteria.
BY THE NUMBERS
Built around the KPIs your finance team is accountable for.
100%
Project success rate
450+
Dedicated BRIM professionals
11+
Years, SAP Partner
6–12 mo
Typical implementation
CLIENT STORIES
We don’t pilot. We deliver.
Major European International Hub Airport
Airport Billing Transformation with SAP Q2C
A Global Media & Technology Company
Empowering A Global Media And Tech Company
A Telecom Company
Simplifying Telecom Billing Operations
Booking.com
Streamlining Processes and increasing productivity for HR through generative AI and SAP Joule
03
Months to implement
5–6 hours
saved each week on
maintaining servers.
Booking.com
Streamlining Processes and increasing productivity for HR through generative AI and SAP Joule
03
Months to
implement
5–6 hours
saved each week on
maintaining servers.
Booking.com
Streamlining Processes and increasing productivity for HR through generative AI and SAP Joule
03
Months to
implement
5–6 hours
saved each week on
maintaining servers.