Q2C Customer Portal: self-service billing for your SAP end customers
A certified self-service portal where customers view invoices, settle payments, raise disputes, and manage subscriptions; every action reconciled to your SAP system.
WHAT IT IS
Built for your SAP landscape, delivered as a service
Supports SAP S/4HANA Accounts Receivable (AR), private or public cloud
SAP certified, moving billing-portal spend from capital to operating expense
Cloud-native, built on a micro-services architecture
Delivered as Software-as-a-Service (SaaS) on SAP BTP
WHAT YOU CAN DO
Self-service across the billing lifecycle
Accounts and invoices
- View account details and current credit balance
- View and download invoices
Payments
- Make payments and set up their own payment methods
- Match payments and create payment advice
Disputes
- Raise disputes and track them through to resolution
Subscriptions and entitlements
- Buy subscriptions and bundled solutions
- Change, renew, or cancel subscriptions
- View and manage entitlements
OUR EDITIONS
Two editions, matched to your SAP setup
Standard Edition
For SAP S/4HANA Accounts Receivable (private or public cloud) and SAP BRIM, private cloud
- View account details and current credit balance
- View, download, and pay against invoices
- Raise and manage disputes
- Create payment advice
- Single sign-on (SSO) through Okta and Microsoft
- Out-of-the-box payment integrations: Stripe, Speedpay, etc.
Premium Edition
For SAP BRIM and SAP Subscription Billing
- View account details and current credit balance
- View, download, and pay against invoices
- Raise and manage disputes
- Create payment advice
- Single sign-on (SSO) through Okta and Microsoft
- Out-of-the-box payment integrations: Stripe, Speedpay, etc.
- Buy subscriptions and bundled solutions
- Change, renew, or cancel subscriptions
- Dealer portal
- View and manage entitlements
WHY ACUITI
Why enterprises choose Acuiti
The portal is the product. A decade on SAP is what stands behind it.
The team that scopes your portal is the team that builds it.
No handover to a delivery team you have never met, so the commitment you are given is the one we keep.
Specialist in SAP billing and revenue.
This is the one thing Acuiti does, and has for 11+ years, refined over three years of R&D and proven across enterprise implementations.
Payments made on the portal match automatically against open receivables, so what the customer settles and what your ledger reconciles stay in step.
Receivables covered on both private and public cloud.
The portal supports SAP S/4HANA Accounts Receivable on private and public cloud alike, not one at the expense of the other.
One product, one price, published in the open.
True Software-as-a-Service on a single, all-inclusive price, listed on the SAP Store, so you see what it costs before you contact us.
An interface customers use without training.
Built to be used unaided, with microapp-based deployment that puts specific functions where your customers already work.
A stable firm behind a customer-facing system.
A private-equity-backed business serving enterprises across industries and regions– the stability that matters when a system faces your customers every day.
CLIENT RESULT
What this looks like in practice
With Acuiti Labs' experience, we overcame every challenge and achieved a simplified data model for our customers. We now have a standardized, automated process — with significantly reduced revenue leakages and a complete 360° view of our customers.
A leading multinational port operator
Business System Director
I was very pleased with the quality of what was delivered. The level of defects was really low compared to past experiences with other projects and solutions — despite the complexity, the quality was very good.
A global technology company
VP Internal IT
I have been very satisfied with the level of service and expertise. Acuiti have delivered on every single thing that they promised, bringing in the necessary skills to handle exceptionally high-volume transactions across multiple territories, currencies, and languages.
A global enterprise operating across multiple territories
Programme Director
…We chose to work with Acuiti Labs because their technical and sector expertise was clear, they really know what they are doing….
Ranga Rajamani
BNSF Railways
…We chose to work with Acuiti Labs because their technical and sector expertise was clear, they really know what they are doing….
Ranga Rajamani
BNSF Railways
…We chose to work with Acuiti Labs because their technical and sector expertise was clear, they really know what they are doing….
Ranga Rajamani
BNSF Railways
Book a call
See the portal running on your SAP landscape
Nothing proves fit like your own environment. Talk to our expert and we will walk through the editions, integrations, and time to go-live.