WEBINAR
Transforming Customer Experience: Self-Service excellence on SAP
Applicable for all SAP solutions – Private or Public Cloud, FIAR/FICA/BRIM/Subscription Billing, ECC
- Superior customer experience with invoice transparency & faster payment
- Improved Business Productivity with online payment, reduced disputes & customer queries
- AI-driven dispute resolution and intelligent invoice insights
Date
July 16, 2026
Time
Slot 1: 10:00 AM CET (Europe)
Slot 2: 11:00 AM ET (Americas)
About Webinar
Discover how organizations are empowering their customers to manage subscriptions, invoices, payments, balances, and disputes through an intelligent self-service experience with Acuiti Labs’ Q2C Customer Portal.
Take a sneak peak of our upcoming AI features designed to reduce support volumes, improved customer satisfaction, and lower DSO.
Must-attend for
Finance and IT Leaders
The conversation is tailored to enable a superior customer experience through customer self service capabilities for SAP-driven organisations.
Are you ready for SAP CCP Sunset?
With CCP sunsetting, get a clear look at the replacement solution and how to plan your transition.
Still on SAP Biller Direct?
See what a modern self-service Customer Portal can deliver today.
Getting the most from SAP BRIM?
Extend your BRIM investment with a portal that lets customers self-manage subscriptions end to end.
Is your S/4HANA self-service ready?
Enhance your S/4HANA receivables customer experience with self-service capabilities customers actually use.
What You'll Learn
By the end of this session, you’ll walk away with a clear, practical understanding of:
Why Self-Service Billing Matters Now
How the Q2C Customer Portal Fits Your Landscape
The AI-Driven Capabilities Inside the Portal
What It Takes to Plan Your Move
Meet the Speaker
Souvik has over 25 years of IT industry experience, including time at SAP and Hewlett-Packard, before taking on the CTO role at Acuiti Labs. He leads the technology vision behind Acuiti Labs’ SAP BRIM and Order-to-Cash solutions, including the Q2C Customer Portal. He holds an Executive Diploma in Strategy and Innovation from Warwick Business School and regularly speaks on SAP BRIM, Agentic AI in quote to cash process and enabling superior customer experience.
He has led digital transformation initiatives across Telecom, Airports, SaaS, and Media sectors – delivering measurable improvements in customer satisfaction, operational efficiency, and revenue acceleration.
Save Your Spot
Join us on 16th July to see how AI-driven self-service can transform your customers’ billing experience.