Specialist support for SAP Billing and Revenue Innovation Management (BRIM), delivered by the world’s largest dedicated BRIM team. We manage your entire order-to-revenue platform, keeping it stable, current, secure, and always improving, so your team can focus on its next business goals.
BRIM isn’t a back-office system. It runs your order-to-cash, billing cycles, payment postings, revenue recognition, and customer invoices. When it stalls, your revenue stalls with it.
Our Application Management Services keep BRIM stable, compliant, and improving after go-live. That covers every BRIM module–SOM, Convergent Charging, Convergent Invoicing, FI-CA, Convergent Mediation, RAR, and Subscription Billing–plus the SAP and non-SAP systems around them. And we don’t stop at closing tickets; we cut how many reach you at all, by fixing problems at the source.
Project success rate
Dedicated BRIM professionals
Years, SAP Partner
Week Transition
Most BRIM problems surface after go-live, when
your team is already stretched thin
Support isn’t one job. It’s three, and they only
work if they work together.
Every request moves through the same ITIL-aligned steps: incident management, problem management and root-cause analysis, change and release management, service-request fulfilment, and SLA reporting.
We monitor and tune to catch issues early: daily health checks on billing, invoicing, and FI-CA job chains; alerts on run times, error queues, and stuck documents; and ticket-driver trend analysis, shared openly with your team.
We design to keep failure out: housekeeping, authorisation hygiene, config guardrails, error handling, and pre-emptive fixes for known SAP Notes before they bite.
Moving support to a new team carries risk, so we phase the handover in three stages — knowledge acquisition, shadow, and reverse-shadow alongside your team, then steady-state ownership. A typical transition takes four to eight weeks, depending on how complex your landscape is.
When something does break, we resolve it quickly, then run a detailed root-cause analysis so it doesn’t come back.
Jira, ServiceNow, or your own ticketing tool for incident, problem, and change workflow, with dashboards your leadership can see without asking us for a report
Two-week sprints for enhancements and change requests, with automated regression testing
SLA, KPI, and effort-consumption tracking published monthly — no surprise invoices, no black box
SharePoint-based knowledge, runbook, and evidence repository, handed over on request
The right model depends on how critical BRIM is, how often it changes, and how predictable your demand is. We’ll help you choose.
We don’t price support by team size. We size it around your actual demand – ticket volumes by category, average handling effort, coverage window, and appetite for enhancements—then validate against benchmarks from comparable BRIM engagements.
Efficiency compounds. As the team removes recurring incidents, automates manual steps, and deepens its knowledge of your system, the effort to run the same scope falls — and we commit that saving back to you contractually rather than keeping it.
With Acuiti Labs' experience, we overcame every challenge and achieved a simplified data model for our customers. We now have a standardized, automated process — with significantly reduced revenue leakages and a complete 360° view of our customers.
Business System Director
I was very pleased with the quality of what was delivered. The level of defects was really low compared to past experiences with other projects and solutions — despite the complexity, the quality was very good.
VP Internal IT
I have been very satisfied with the level of service and expertise. Acuiti have delivered on every single thing that they promised, bringing in the necessary skills to handle exceptionally high-volume transactions across multiple territories, currencies, and languages.
Programme Director