Real-time revenue operations for Etraveli’s global scale.
Etraveli operates at global scale across flight distribution and a fast-growing fintech line; serving close to 50 million travellers a year across 75+ markets. At that scale, across both B2C and B2B, revenue operations quickly become the constraint.
Acuiti Labs is successfully delivering SAP Quote-to-Cash transformation for Travel-Tech like BCD Travel and HBX (Hotelbeds), enabling real-time revenue management, flexible commercial models and scalable growth.
50M+
Travellers a year
550+
Airline partnerships worldwide
75+
Markets across 6 continents
3
Fintech/AI lines: TripStack, PRECISION, Wenrix
Our reading of Etraveli’s revenue operations
As the business grows across B2C and B2B,
Quote-to-Cash becomes the constraint
Etraveli has shifted from a consumer OTA to a flight-tech platform powering Booking.com, Skyscanner and Google Flights; while standing up fintech revenue in parallel. That mix of markup, net-rate, commission and usage-based billing across 75+ markets is exactly where legacy billing starts to leak. Here’s where we’d expect the friction.
Volatile Ticket Lifecycle
Voids, exchanges, partial refunds and multi-carrier splits make a flight far more volatile than a hotel stay. That churn demands heavy billing reversal and correction handling that custom code struggles to keep clean.
B2C Payment Reconciliation
Significant consumer volume means multiple PSPs, card settlement and chargebacks. Reconciling payments and refunds by hand ties up cash and finance effort at close.
High-Volume Event Rating
Booking, ticketing, change and refund events at platform scale, from multiple source systems, need rating and invoicing that bespoke pipelines make fragile and hard to audit.
Partner Settlement & Statements
Per-transaction fees, commissions, mark-ups and ancillary attach aggregate into partner statements across many counterparties; manual reconciliation drives DSO up and visibility down.
E-invoicing Mandate Exposure
75+ markets means materially wide e-invoicing and tax-compliance exposure. Keeping pace with mandates market-by-market is a growing scope and risk if it isn’t automated.
Board-grade Visibility for PE Owners
With CVC and KKR as active owners, the business case reads in EBITDA and cash. Finance needs real-time revenue and cash visibility, delivered in phases; not a monthly rear-view.
Why SAP BRIM for a Travel Tech platform
One billing platform for everything
Etraveli sells; B2C and B2B.
SAP BRIM (Billing & Revenue Innovation Management) unifies event mediation, rating, convergent invoicing and FI-CA on S/4HANA; built for exactly Etraveli’s profile. It rates booking, ticketing and refund events at volume, aggregates partner statements, and handles both consumer card/PSP settlement and B2B payment lots in one place.
From
Where the friction lives today
- Booking, ticketing and finance spread across homegrown systems with limited traceability by counterparty.
- Volatile ticket lifecycle (voids, exchanges, partial refunds, multi-carrier splits) handled in brittle custom code.
- Manual reconciliation of PSP, card and partner payments pushing DSO up and eroding margin.
- Widening e-invoicing and tax-mandate exposure across 75+ markets, largely handled by hand.
To
A future-ready Q2C platform
- High-volume event rating and correction handling for the full ticket lifecycle, natively.
- Convergent invoicing into consolidated partner statements, with automated FI-CA clearing.
- AI-assisted reconciliation for bulk, multi-source B2C and B2B payments; less manual effort, lower DSO.
- Automated e-invoicing and compliance that scales market-by-market as mandates evolve.
Component-level BRIM fitment
Where SAP BRIM maps to Etraveli’s revenue
engine
Convergent Mediation
Booking, ticketing, change and refund events at very high volume, from multiple source platforms, ingested and rated. Strong fit.
Convergent Charging
Per-transaction fees, commissions, mark-ups and ancillary attach aggregate into billable items and consolidated partner statements. Strong fit.
Contract Accounting
Mass payment lots and bulk clearing on B2B; consumer card and PSP settlement on B2C. Volume profile suits FI-CA over classic FI-AR. Strong fit.
Subscription & Order
Justified where PRECISION, TripStack or Wenrix are sold on recurring-plus-usage terms; a genuine SOM use case to confirm commercially.
e-Invoicing / DRC
75+ markets means wide mandate exposure; a real value story and the largest scope-and-timeline driver to scope carefully.
Report & Analyse
Centralised financial reporting, group consolidation and real-time revenue analytics.
Proof; we’ve done this in travel tech
Two travel tech Quote-to-Cash
transformations
Case study · B2B Travel Marketplace
HBX Group : Future-ready Q2C for 60K+ travel trade partners
Etraveli’s challenges aren’t hypothetical to us. HBX sits in the same structural position; a high-volume travel intermediary monetising per transaction between supply and demand, with contractually varied pricing per counterparty. The billing pain is the same problem in a different vertical, and we’ve solved it on SAP BRIM.
The challenge
- Booking, ticketing and finance spread across a bespoke, undocumented billing engine.
- High-volume event mediation into billable items, including cancellations and amendments.
- Complex multi-entity, multi-currency settlement and partner statements at scale.
- Manual reconciliation of bulk, multi-source payments inflating effort and DSO.
Outcomes
- Booking-event mediation into billable items at volume, with cancellation and amendment handling.
- Migration off a bespoke billing engine with limited surviving knowledge holders.
- Q2C self-service portal for customers and suppliers; billing, payments and disputes.
- SmartMatch AI reconciliation for bulk payments and multi-level matching hierarchies.
- WalkMe-led adoption with persona-based change and train-the-trainer delivery.
Case study · Travel Management
BCD Travel: Global billing transformation on SAP BRIM
The challenge
- Fragmented systems and manual processes driving revenue leakage and poor auditability.
- Legacy platforms limiting scalability and support for evolving business models.
- Inconsistent pricing and no global standardisation across regions and contracts.
- Rising complexity from multi-entity, multi-currency operations.
Outcomes
- End-to-end SAP BRIM architecture for scalable, future-ready revenue operations.
- Real-time data processing and unified event handling for better visibility.
- Centralised pricing governance with dynamic rating for consistency and control.
- Automated billing, invoicing and FI-CA integration, cutting manual effort and errors.
- Reusable global templates that accelerate market expansion and reduce delivery risk.
Why Acuiti Labs
The specialist BRIM partner for
travel tech Q2C
Travel tech domain depth
Q2C frameworks and accelerators built from real travel engagements; hotels, transfers, distribution and fintech billing.
Full-stack BRIM integration
The only partner with proven capability to integrate BRIM with CPQ, SFDC, SBS and EMS; end to end.
Structured, low-risk delivery
SAP Activate methodology, phased delivery, iterative sprint reviews, and hypercare through to value.
Acuiti Q2C Products that extend BRIM
The Acuiti Q2C Customer Portal and a cash-application AI; SAP App Store products that complement your BRIM platform.
100%
Successful BRIM project track record to date.
450+
Q2C consultants globally; the largest dedicated team in the industry.
25+
Referenceable BRIM customers across North America and Europe.
6
Global delivery locations · Specialist SAP BRIM Partner.
Acuiti’s Q2C Products
Extend BRIM further with Acuiti’s
Q2C products
PORTAL
Q2C Customer Portal
SaaS self-service to buy and manage subscriptions, view and pay invoices, and raise disputes; fully integrated with BRIM.
AI
Acuiti SmartMatch AI
ML-native cash application that goes beyond rule-based matching; targeting the manual reconciliation that inflates DSO.
Let’s map Etraveli’s Quote-to-Cash roadmap together
A focused working session with our BRIM travel-tech team: your revenue lifecycle today, the leakage points, and a phased path to a unified Q2C platform; grounded in what we delivered for our Travel tech customers.